Any website on our shared servers that
uses a high amount of server resources (CPU, memory usage, and
network resources) will be given an option to pay for a dedicated
server or VPS. The abuse and misuse of shared system resources
is a serious problem. Accounts on a shared server must share
resources with other users so we must limit how much of the
CPU and memory that can be used by any one account.
In all fairness, we cannot allow one or two clients to use all
of the system resources on a shared machine and have all other
clients suffer because of it. Excessive CPU & memory usage by
one or more clients causes extreme slowness in all areas: MySQL,
Email, HTTP and more. If the CPU & memory usage by a few
clients gets out of hand, all sites hosted on the machine will
return errors and not be accessible in any way.
AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain
There are special exceptions to these rules to be determined
at the time we discover abuse. There are different combinations
of usage that can create problems and other special cases. At
any given time a server is unstable and an account is found
to be the cause, we reserve the right to suspend the account
to keep the server online and operating normally. If the usage
is an increasing trend, we recommend the user invest in a dedicated
server so the website can grow at a normal rate without restriction.
SUSPENSIONS
In the event your website has been suspended for resource abuse
(abuse that cannot be resolved by removing/changing a script,
etc.) and you do not wish to upgrade to a dedicated server to
accommodate your site needs, we will only release the suspension
within 24-48 hours. This is to ensure the CPU intensive site
slows down in traffic to avoid further damage and problems.
A backup will then be provided of your files or you will be
allowed FTP/cPanel access for a certain time period. Any questions
about our abuse policy may be answered by opening a ticket with
our abuse division. You may visit the helpdesk by clicking here.
