Job Responsibilities
- Maintain a stable client base and server environment
- Support for client’s hosting services
- Escalate issues to appropriate departments
- Responsive and adaptive communication skills
- Server and incident management
- Troubleshoot support inquires related to HTTP, DNS, MySQL, mail and coding issues
Requirements
- Basic windows systems and internet account handling/administration
- Understanding of general IT technology skillset
- Troubleshooting experience with web applications
- Excellent phone/client communication skills
Desired Skills
- Analytical troubleshooting skills in a support environment
- Knowledge of IP protocol suite
- LAMP, HTML/PHP, IIS
- Linux command line familiarity, configuration, file handling experience
- System administration, web infrastructure, and support experience
- DNS setup and troubleshooting experience
- cPanel / Plesk