If you are unable to reboot your Cloud server directly for any reason, you can reboot it from the server's main page in our Cloud portal.
Click the Reboot button under the box showing your server's operating system to initiate a reboot.
If this works, you are done. If your server fails to reboot for some reason, read on to learn a more drastic method to reboot it.
The method above will attempt to request a graceful (normal) reboot that will let active tasks end before shutting down and restarting. That is absolutely the preferred method, but if your Cloud server is frozen or unresponsive, that sort of reboot won't work.
There is another option, but you run the risk of damaging your server because it is the equivalent of pulling a server's power cord out of the wall. It will work, but your operating system will leave stuff in an unfinished state.
Only attempt this if nothing else works. |
If your Cloud server doesn't become responsive after this reboot, you may want to try accessing your server via our portal's console tool to confirm it is not responsive.