Step 1: Log into your CORE Client Profile via one of the following links below.
Surpass Hosting Client: https://core.surpasshosting.com/
VPSLatch Client: https://core.vpslatch.net/
Step 2: Scroll over the “Services” tab and click on “SSL Certificates.” Click on “Purchase or Renew a Certificate.”
Take note of the BLUE Notice at the top:
Step 3: Generate a Certificate Signing Request (CSR). Use our built-in generator. You MUST remember to save the PRIVATE RSA KEY!
If you have a VPS or Dedicated Server, we highly recommend that you login to your server via WHM as “root” and follow the steps in the following article: https://www.hostdime.com/resources/generating-csr-rsa-key-via-whm/
Save the PRIVATE RSA KEY in a safe place! You will need this for the SSL installation!
Step 4: Do not move on to this step until you copy/paste the RSA PRIVATE KEY in a safe place.
Click the BLUE “Paste Below” button next to your CSR to start purchasing the order.
The CSR will populate for you below.
Step 5: Once the CSR is pasted into the box provided, a list of approved validation emails will appear. Select one and ensure that you create and/or have access to it. A verification email will be sent to the address you select once the SSL has been paid for. If none of the addresses listed exist, proceed to create a temporary one on the server where mail routes to for the domain.**
**To find out where your domain routes its mail, do a DNS Lookup and check the MX record: http://intodns.com/
Don’t know how to create an email account? Use the following article: https://www.hostdime.com/resources/create-an-email-account-in-cpanel/ (Please note, this article is only valid if your email is hosted on your cPanel server within our network!)
TIP: Whitelist email@example.com and add @comodo.com and @comodogroup.com to the list of authorized addresses so that Comodo’s emails are not blocked.
Step 6: Select the SSL type you want from the drop-down and then select the number of years. The maximum is 3 years.
Step 7: Click “Place Order.” An invoice and an addon will be created under your account.
The addon will have a status of pending.
Step 8: Once payment is made, keep an eye for the order validation email to arrive at the address you chose when you placed your SSL order.
Step 9: Copy/paste the validation code (circled in red) into the “here” link provided in the email.
Step 10: Your SSL certificate should arrive within 5-10 minutes and the SSL files will be emailed to the same address shortly after completing validation. If some time has passed and your SSL has still not arrived, please contact our Sales department @ firstname.lastname@example.org
Make sure you unzip and save the files attached.
You will receive 2 files: CRT and CA-BUNDLE
Step 11: Install your SSL certificate. Clients that are hosted with us can use the following article as a guide through installation via WHM: https://www.hostdime.com/resources/install-ssl-via-whm/
NOTE: If you have a Shared or Reseller package, please contact our Sales Team to order a dedicated IP and have your SSL installed: https://www.hostdime.com/support/contact-us/
Step 12: If you created a temporary validation email address, you may now remove it or leave it active for the renewal process next year.
NOTE: You will receive a renewal notification email 30 days before your SSL expires next year. This notification will be sent to the Primary Email address on file. Therefore, please make sure you have access to it. You can update your primary email at anytime under “Edit Contact Info” in CORE: https://core.hostdime.com/account/edit/