How to Manage Backups for Reseller Packages

How to Manage Backups for Reseller Packages:

As a reseller, managing backups for the various cPanel accounts under your reseller account (and managing backups for your reseller account itself) is important. Currently, cPanel does not offer any supported method for managing backups as a reseller via WHM, so we recommend working with your team and/or clients to ensure everyone with a cPanel account knows how to manage their backups at the cPanel level. To that end, we recommend providing your team and/or clients with the following documentation, which details the process of creating and managing backups for individual cPanel accounts:

How to Create Backups on a Business Hosting Package

This will ensure that every user with access to a cPanel account knows how to manage their own backups.

Alternatives to Creating Individual Backups:

We appreciate that the above method may not be ideal. Unfortunately, cPanel has not implemented a backup system for reseller accounts at this time, but if you are interested in seeing this implemented in future releases, the cPanel team does take feature requests:

cPanel Feature Request for WHM Backups for Reseller Accounts

In some cases, you may also have success using an automated script, implemented as a cron job, that can take backups automatically on a schedule. While we at HostDime are not able to provide coding support to assist you in creating something like this, a developer will likely be able to assist you in creating something that will fit your needs. Alternatively, you may be able to find pre-built scripts online that can accomplish these tasks as well. Please note that we cannot provide support for these tools. However, as long as they do not violate our Terms of Service, Acceptable Use Policy, or our Resource Abuse Policy, and they do not require privileges beyond what we can safely offer you on our shared environments, you are more than welcome to utilize them.

For questions regarding best practices for managing backups, as well as more information on why backups are crucial to success, we recommend consulting our Backups Primer. As always, if you have any questions regarding anything in this article, or backups in general, please do not hesitate to Contact Us at anytime, 24/7/365, and we will be happy to assist you with any questions you may have.

Thank you!