Support

What Customer Service means to HostDime

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Guest post by: Dennis Henry
Support Manager

In our industry, everyone talks about “customer service,” but what is it, really? What does true customer service entail? What limits does it have? Where does “good” customer service become “great”? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company.

After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.

Press Releases

HostDime is the latest exhibitors at cPanel Conference 2010

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HostDime, Softlayer, PingZine!, Webhosting Magazine, and OpenSRS are the latest exhibitors at cPanel Conference 2010 — Automation Bootcamp. cPanel Conference 2010 will provide participants with great insight into cPanel operations, access to networking opportunities, and content-driven sessions focused on advancing the knowledge of all attendees. These five additions are sure to add to that vision.

Misc

HostingCon 2010!

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HostDime is heading to HostingCon again, but this time we’re exhibiting! Come check out our state of the art booth and see what we’re about at the premier […]

Misc

HostDime’s Movin’ On Up

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HostDime’s state of the art data center, located in north Orlando, has recently undergone an innovative expansion. The new expansion will include several new features for optimized operation […]