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Servicio de Soporte Técnico en Español Oficial de HostDime

09/28/2010 by Jared Smith

Guest post by: Jose B.

International Project Supervisor

Les queremos dar a todos un gran saludo de parte de la familia HostDime. Hoy es un gran día para el equipo de HostDime, especialmente para nuestro equipo HostDime en Español. Por varios años nuestra empresa ha dado soporte técnico y asistencia a todos nuestros clientes de habla hispana, ganando bastante experiencia en el proceso.

Durante este tiempo hemos perfeccionado y crecido como equipo y como empresa. Hoy HostDime.com, Inc. siente gran orgullo en anunciar oficialmente este servicio de Soporte en Español que durante este tiempo hemos ofrecido. Con la experiencia global que HostDime ha adquirido con el tiempo, hoy contamos con varias ramas en países de Latino América como México (HostDime-Mexico) y Colombia (HostDime-Colombia), ofreciendo servicios de alojamiento web local, y próximamente Hostdime-LatinoAmerica el cual proveerá servicios de soporte técnico a todos los países de habla hispana.

Para HostDime ha sido un placer ofrecer este nivel de servicio a nuestros clientes Internacionales así como a nuestros clientes de los Estados Unidos. Como todos los servicios de HostDime, nuestro servicio de Soporte en Español sigue manteniendo los mismos logros, los cuales son proveer un nivel de alta calidad técnica, pero con la atención y amabilidad de nuestra cultura.

Filed Under: Support

Susan G Komen 2010 Race for the Cure

09/27/2010 by Jared Smith

This year the HostDime Cares team will be participating in our 2nd annual Susan G Komen 2010 Central Florida Race for the Cure 5k on Sunday, October 17, 2010. At HostDime we are always working to better our communities and to help make a differences in peoples lives. As you…

Filed Under: Misc

What Customer Service means to HostDime

09/07/2010 by Jared Smith

Guest post by: Dennis Henry
Support Manager

In our industry, everyone talks about “customer service,” but what is it, really? What does true customer service entail? What limits does it have? Where does “good” customer service become “great”? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company.

After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.

Filed Under: Support

HostDime is the latest exhibitors at cPanel Conference 2010

08/11/2010 by Jared Smith

HostDime, Softlayer, PingZine!, Webhosting Magazine, and OpenSRS are the latest exhibitors at cPanel Conference 2010 — Automation Bootcamp. cPanel Conference 2010 will provide participants with great insight into cPanel operations, access to networking opportunities, and content-driven sessions focused on advancing the knowledge of all attendees. These five additions are sure to add to that vision.

Filed Under: Press Releases

Adding Core i7 Processors to Dedicated Server Lineup

07/30/2010 by Jared Smith

We’ve recently added some new Intel Core i7 processors to our dedicated server lineup! Intel Core i7 processors deliver an incredible breakthrough in  PC performance. By using faster, intelligent, multi-core technology, the  Intel Core i7 processors applies the power where it’s needed the most. They’re mainly used for 3D images,…

Filed Under: Misc

HostingCon 2010 : A HostDime Success

07/28/2010 by Jared Smith

This year was our first experience in exhibiting at HostingCon and we were very pleased with the conference. Our entire team was ready from day one to show the attendees what HostDime brings to the industry.

Filed Under: Misc

HostDime to Debut Geocentric Routed Hosting at HostingCon 2010

07/14/2010 by Jared Smith

HostDime announced today it will debut its next-generation HDGEO 100%-Uptime Geocentric Routed Hosting Solution at the upcoming HostingCon 2010, to be held July 19-21 at the Austin Convention Center in Austin, Texas. The company will also showcase its six international branches and is hosting an exclusive after-party on the show’s second night.

Filed Under: Press Releases

HostingCon 2010!

07/13/2010 by Jared Smith

HostDime is heading to HostingCon again, but this time we’re exhibiting! Come check out our state of the art booth and see what we’re about at the premier conference and trade show for the hosted services industry. HostingCon will be taking place in Austin, Texas this year, and the best…

Filed Under: Misc

HostDime’s Movin’ On Up

07/08/2010 by Jared Smith

HostDime’s state of the art data center, located in north Orlando, has recently undergone an innovative expansion. The new expansion will include several new features for optimized operation and will especially contain amenities to better serve the colocation market. The expansion will include 6,500 square feet. This space will allow…

Filed Under: Misc

HostDime Launches Stylish New Corporate Website

07/05/2010 by Jared Smith

HostDime announced today the launch of its new website, providing optimized user navigation, a fresh aesthetic appeal, and easy access to the company’s expanding line of services.

Filed Under: Press Releases

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