Here at HostDime, we strive to give our clients the best hosting support in the business. We always do our best to provide the finest experience possible to every client, no matter what service they have with us. We offer assistance for all of our hosting services: shared hosting, reseller hosting, VPS hosting, dedicated server hosting, or colocation. We treat every client as a partner in business rather than just a number. In order to maintain these high standards of service, we do not outsource our support.
Many companies choose to cut costs by cutting service and outsourcing their support to other companies in the USA or abroad. However, customer service isn’t something on which we cut corners. We put special emphasis on customer service, and offer our dedicated server clients a special team of trained sales and support technicians to assist with their needs. All of our clients can contact us 24-7-365 via LiveChat, e-mail, and phone to receive top-notch support from our in-house staff located in Orlando, FL.
Our support and sales office, HDUCF, is located less than a mile from the University of Central Florida (UCF) located in Orlando. This allows us to better recruit outstanding talent from the nearby university. We are constantly growing our connection with UCF. Currently, we have around 50 team members working at the HDUCF office. About 73 percent of those employees are current UCF students and about 24 percent are alumni from UCF or other local colleges.
All of our sales and technical support team members are fully trained once they join the HostDime team. Furthermore, many of them (about 90 percent) have already received or are in the process of earning their degree in Informational Technology or Computer Science.
So if there are ever any issues with your web hosting at HostDime, you can be sure that we will be here to help and fix them quickly and thoroughly. What truly sets us apart from other web hosts is our focus on customer service and how every member of our company truly values each and every client.
Have a story about how one of our technicians really helped you out or a comment about our support? Let us know by leaving a comment on our Facebook Page, sharing below, or tweeting us at @HostDime.