Misc / Support

For Our Customers: The HostDime cPanel Guide

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Whether you’ve been working with cPanel for days or years, sometimes there’s a change you need to make and you’re not sure how to do it. All HostDime customers have the option of Live Chat or our Ticketing System for assistance. And now we present, exclusively to HostDime customers a comprehensive and informative cPanel Guide written by Aric P., Manager of Linux Advanced Support for HostDime.com.

Support

In-House Support is Always at Your Fingertips with HostDime

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Group Picture of the HostDime Staff
Here at HostDime, we strive to give our clients the best hosting support in the business. We always do our best to provide the finest experience possible to every client, no matter what service they have with us. We offer assistance for all of our hosting services: shared hosting, reseller hosting, VPS hosting, dedicated server hosting, or colocation. We treat every client as a partner in business rather than just a number. In order to maintain these high standards of service, we do not outsource our support.

Support

Better Chatting With Our New Live Chat

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As some of you may have already seen, we have a brand new live chat! We are always trying to make sure we are offering the best services and that we are doing it as efficiently and effectively as we can. Enter our new live chat web application! It has been totally redesigned to better integrate with our company. We have also redesigned it to make it easier for our clients to use.

Support

Resolving 500 Internal Server Errors

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Guest post by: Paul A.

Server Analyst III

One of the most common support requests we receive is regarding 500 Internal Server Errors. The 500 error itself covers a vast range of possibilities. This specifically covers common PHP 500 errors running on servers utilizing suPHP (all of our shared and reseller servers utilize suPHP).

The most common cause for the error is permissions. In a suPHP environment, PHP files and directories that they are executed from cannot be writeable by group or everyone (maximum of 755 permissions). Ensure that all PHP files are 755 or less, and the directories that they are in have permissions of 755 or less as well.

Errors can also be caused by php_flag or php_value entries in an .htaccess file. Since suPHP runs as CGI and not as module like mod_php, it cannot be controlled through an .htaccess. Any php_flag or php_value entries will cause a 500 error on a suPHP server.

A 500 error can also be caused by a malformed PHP header that contains a non-printable character prior to the PHP tag opening. This will cause a premature end of script headers error and a 500 error.