Examing how HostDime is changing the customer service industry, one satisfied partner at a time.
Whether you’ve been working with cPanel for days or years, sometimes there’s a change you need to make and you’re not sure how to do it. All HostDime customers have the option of Live Chat or our Ticketing System for assistance. And now we present, exclusively to HostDime customers a comprehensive and informative cPanel Guide written by Aric P., Manager of Linux Advanced Support for HostDime.com.
Here at HostDime, we strive to give our clients the best hosting support in the business. We always do our best to provide the finest experience possible to every client, no matter what service they have with us. We offer assistance for all of our hosting services: shared hosting, reseller hosting, VPS hosting, dedicated server hosting, or colocation. We treat every client as a partner in business rather than just a number. In order to maintain these high standards of service, we do not outsource our support.
As some of you may have already seen, we have a brand new live chat! We are always trying to make sure we are offering the best services and that we are doing it as efficiently and effectively as we can. Enter our new live chat web application! It has been totally redesigned to better integrate with our company. We have also redesigned it to make it easier for our clients to use.
Guest post by: Paul A.
Server Analyst III
One of the most common support requests we receive is regarding 500 Internal Server Errors. The 500 error itself covers a vast range of possibilities. This specifically covers common PHP 500 errors running on servers utilizing suPHP (all of our shared and reseller servers utilize suPHP).
The most common cause for the error is permissions. In a suPHP environment, PHP files and directories that they are executed from cannot be writeable by group or everyone (maximum of 755 permissions). Ensure that all PHP files are 755 or less, and the directories that they are in have permissions of 755 or less as well.
Errors can also be caused by php_flag or php_value entries in an .htaccess file. Since suPHP runs as CGI and not as module like mod_php, it cannot be controlled through an .htaccess. Any php_flag or php_value entries will cause a 500 error on a suPHP server.
A 500 error can also be caused by a malformed PHP header that contains a non-printable character prior to the PHP tag opening. This will cause a premature end of script headers error and a 500 error.
Guest post by: Jose B.
International Project Supervisor
Les queremos dar a todos un gran saludo de parte de la familia HostDime. Hoy es un gran día para el equipo de HostDime, especialmente para nuestro equipo HostDime en Español. Por varios años nuestra empresa ha dado soporte técnico y asistencia a todos nuestros clientes de habla hispana, ganando bastante experiencia en el proceso.
Durante este tiempo hemos perfeccionado y crecido como equipo y como empresa. Hoy HostDime.com, Inc. siente gran orgullo en anunciar oficialmente este servicio de Soporte en Español que durante este tiempo hemos ofrecido. Con la experiencia global que HostDime ha adquirido con el tiempo, hoy contamos con varias ramas en países de Latino América como México (HostDime-Mexico) y Colombia (HostDime-Colombia), ofreciendo servicios de alojamiento web local, y próximamente Hostdime-LatinoAmerica el cual proveerá servicios de soporte técnico a todos los países de habla hispana.
Para HostDime ha sido un placer ofrecer este nivel de servicio a nuestros clientes Internacionales así como a nuestros clientes de los Estados Unidos. Como todos los servicios de HostDime, nuestro servicio de Soporte en Español sigue manteniendo los mismos logros, los cuales son proveer un nivel de alta calidad técnica, pero con la atención y amabilidad de nuestra cultura.
Guest post by: Dennis Henry
In our industry, everyone talks about “customer service,” but what is it, really? What does true customer service entail? What limits does it have? Where does “good” customer service become “great”? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company.
After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.