If you still haven’t had the chance to meet Alex, the HostDime mascot, it is about time for us to introduce him. Alex is the average techie, with the pocket pen protector gear and his broken glasses, who represents the top-tier customer service HostDime’s support team offers to our beloved clients. When our customers open a ticket with us, either by phone or live-chat, they have a hard time to visually picture our HostDime support team.
How He Represents HostDime
Personifying Alex as HostDime’s representation of our support crew gives our clients a sense of comfort, especially when they are in need of our services. We treat our customers as if they were our own partners. By focusing on personal relationships rather than increasing the number of clients, we are able to provide them with services that they not only expect, but that they also deserve. What HostDime Alex represents is above and beyond every aspect of the company.
We first released Alex prior to HostingCon 2010, which built up a lot of excitement about our new mascot. Our Director of Client Relations, Alex Font, was chosen to be the official representative for our mascot. For that reason, HostDime decided to name the mascot Alex and also added Alex Font’s customer support email address on the back of the toy. Alex Font was also dressed up as HostDime Alex, with the full costume and broken glasses, as he passed out the toy as his personal business card at HostingCon 2010. HostDime added the email address in the back of Alex to express the fact that someone from our Support Team will always be there to offer any guidance or to solve any of our customer’s problems. HostDime’s priorities are based on the satisfaction of our customers, and we use Alex the toy to represent that goal.
You may also see him around our website offering assistance so keep an eye out for him!
How was Alex made? Was it created and assembled by a company?