There are many managed service providers, almost all offering similar packages and resources. HostDime tries to separate itself from the pack with a different approach to customer service.
You know, I really have to say, @hostdime's customer service has always been superb.
— Natalya (@NatalyaM_) March 29, 2016
For someone who knows little to nothing about the ins and outs of hosting, they come through for me every time @hostdime
— Natalya (@NatalyaM_) March 29, 2016
Search HostDime on Twitter, Google, or the industry’s go-to forum Web Hosting Talk and you will find results similar to Natalya’s tweets from yesterday.
At other companies, the focus is on quantity and speed. In contrast, the support goal at HostDime is to respond quickly, but not at the expense of results. HostDime’s experienced techs try to make the world a smarter place one person at a time; solving your problem is above all. Your success is our success, and this is how we try to help.
No Emphasis on Scripts: The quickest way to anger a customer is reading off a script and going down an inane checklist; savvy customers have evolved to expect and notice generic responses. HostDime sets out to change this approach. We will explain the situation clearly and the troubleshooting that was taken to solve your issue. They will give a detailed resolution concerning any issue you may have. Customers feel happy knowing they were kept in the loop and will have a better understanding in the future if a similar problem arises.
No Reliance on Metrics: Combine unhelpful scripts with unfair metrics and you have a recipe for customer service disaster. These metrics include how many calls were taken hourly, number of tickets opened or closed hourly, and other work-over-time statistics. How can you expect great customer service when the department is racing against the clock to get rid of you? HostDime values and teaches customer appreciation over ticket closure rate, while at the same time handling your inquiries in an expedited and urgent manner.
No Outsourced Service: Distributing and receiving support often gets lost in translation, literally. Language, cultural barriers, and different time zones add complexities to service interactions. A company needs to ask if cost reduction is worth having your customers frustrated with contracted techs who may not be as familiar with the product and local culture.
With HostDime, you know you are speaking to our own staff supporting our own systems and services. We provide a local footprint in eight countries with employees who understand the culture and language. HostDime’s Orlando offices employ a local workforce at our dedicated customer support facility next to the University of Central Florida; 90 percent of HostDime’s staff is from local colleges.
Talk to Us!
HostDime offers 24/7 technical support through phone (407.756.1126), live chat, and email at core.desk@hostdime.com.
Customers can also make use of video tutorials, resource knowledge base, and this here blog. HostDime actively uses Facebook and Twitter for customer interactions.
Lastly, you can visit HostDime’s Orlando DimeNOC datacenter any day and time thanks to on-site expert engineers and support technicians.
Every day, we attempt to positively reshape your expectation of customer service. Give us a try today!
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HostDime.com, Inc. is a global data center company offering an array of cloud products which include managed services for scalable cloud storage, dedicated servers, VPS (Virtual Private Servers), and colocation. HostDime.com owns and operates data centers in Orlando, Florida as well as Mexico and Brazil, with network facilities in Colombia, Hong Kong, India, the United Kingdom, and the Netherlands.
HostDime.com, Inc. was founded and incorporated in Orlando in 2003 with over 250 global employees in seven countries. Presently ranked as one of the most reliable enterprise data centers in Southeastern USA, its network powers over 5,000,000 applications online for its 50,000+ active global client base.