As you may have heard, Hurricane Irma is currently on track to affect Florida this weekend. As with all storms, HostDime.com, Inc. has been working diligently to prepare ourselves for the heavy rains and wind that a storm of this size entails.
Due to this ongoing situation, please request non-critical updates and report current issues before 9/9/17 or after 9/12/17. During this time, if you believe your server is inaccessible, read up on how our IPMI service may be able to help.
We will be staffed and available during the storm to handle any potential issues that arise, and have tested and verified all of our emergency infrastructure to ensure all services remain up and available. We have also made the requisite staffing changes to ensure that our support remains uninterrupted and available for all clients.
Depending on the severity of the storm, we may disable our phone systems as to focus our support staff on tickets and live chats, but if we do so, such a change would be posted on all of our social media accounts, and a recording stating the reason placed on the phone system itself. In addition, while we will have staff available during the storm, priority will be placed on existing service requests and procedures, and any new orders/modifications may be delayed until after the storm has passed.
Orlando Data Center Physical Infrastructure
HostDime’s Orlando enterprise data center DimeNOC features a building-within-a-building data center design which was created with Florida’s unique climate conditions in mind. The windowless, single-story building features concrete masonry perimeter walls powerful enough to withstand practically any storm. Our data center will remain manned 24/7.
Two diesel generators, 500KW Caterpillar and 1250KW Katolight, are also on location in the unlikely event of complete power loss. These impressive generators hold up to 2700 gallons of diesel fuel so your server will stay online regardless.
Power Infrastructure Includes:
- 1 X 500KW Caterpillar Diesel Generator
- 1 X 1250KW Katolight Diesel Generator
- 1 X 500KVA Powerware 9315 UPS
- 1 X 480KVA Powerware 9390 UPS in a parallel N+1 configuration
- 5 X Battery Strings (providing 15 minutes of runtime at full load)
- 2,700 Gallons of fuel capacity for generators
We thank you for your patience and understanding during this weather event and hope that you have a great rest of your week.
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Jared Smith is HostDime’s Content & SEO Strategist.
Awesome post and prep.
I am pleased to be Hostdime but more importantly may you and loved ones be safe and out of harms way
May we ask how many staff member’s will you on duty per day during this coming weekend? and where will you be chatting with customers on social media accounts or your online chatting system from the corp website? during the storm will your staff be able to put out hourly post the status of the data center there in Florida?
I will use a secondary email account in case something happens. the email account I have within your data center is david@aodesign.com
As it stands, operations will continue as normal within our data center facility. Based on the nature of the storm and the effects it may have on our community, we will have to do what is in the best interest of our staff to ensure that they are safe. So with that said, we will be supporting all partners as normal with the exception that certain support mediums may be limited during certain times. We have all intentions of keeping the public up to date with our status as the storm approaches and in the mean time if you have anyone other questions or concerns, feel free to contact us prior to the dates mentioned in the post. Thank you and have a great day!
Thank you Jared I certainly appreciate your response and being from the central Texas area we have had our taste of Harvey so we have some idea of what you will be facing and of course we will be holding you all in our prayers and I am also very proud of the HOSTDIME crew
Thanks so much David and I assure you that we are, and will be, doing everything we can to ensure you and all partners get the services you expect and deserve. With that said, and as I am sure you can understand we are at the mercy of mother nature right now so we are closely watching the storm and will be making adjustments to our crew as needed. Luckily, our datacenter is capable of handling the storm so it is simply working with other factors in terms of support which I am confident we can do without issue. We really appreciate your partnership and thank you for the communication. Have a great day! ^AF
Thanks for the update. You’ve spoken to the stability of the data center and dedication of the service teams. What about the data centers capability / redundancy in remaining connected to the broader internet ?
Hello Kevin, Thanks so much for your reply. If you wish to review more information with regards to our facility’s features, capacity, and connectivity you can review it by following this link: https://www.hostdime.com/facilities/our-network/
If you have any other questions or concerns please do not hesitate to let us know. Thanks again and have a great day! ^AF
How about back-ups? Will you maintain mirror sites for dedicated server websites?
Hello Sibylle, Thanks so much for your comment. With regards to your inquiry, we are not actively mirroring any of our partner data to any of our other facilities by default but we do have options which will allow you to do so. Our team actually posted a new post this morning detailing this more in depth and can be found here: https://www.hostdime.com/blog/data-disaster-recovery-backup/
As always, if you ever have any other questions or concerns, please let us know and we will gladly do our best to assist you. ^AF
Thanks for posting your hurricane preparation actions. I am reassured that you are covering as many contingencies as possible. I am mindful of a storm related service drop several years ago which seemed to be related to staff being unable to reach the data centre. And at times like these it does cross my mind just how sensible it is to have my (tiny number of) resale customers hosted on a sever based in a hurricane zone. But anyway I hope you all stay safe and well and get through whatever may come.
Regards,
John.
Sorry for the delay in a reply John but thank you for the comment. Gladly everything panned out well and we feel confident that moving forward we will be prepared for what ever mother nature throws at us. ^AF
What is your data center elevation above surrounding land and at what point does localized flooding become an issue?
Are your generators above anticipated flood levels?
I am not quite sure of our elevation but we are inland and everything is on raised floors. Given that the storm has passed we fared very well with little to no issues what so ever. ^AF
Be safe my friends.
Sorry for the late reply but thank you for the kind words Greg. ^AF
Because of things of this HOSTDIME is my webhost.
My another suppliers never warn me or share with me preparations for this kind of things.
Good luck with Irma and I hope you and all your services (mine too) works well without major issues.
Thank you for your kind words and as it stands outside of some minor issues with our Support office, everything has been well with our datacenter. ^AF
Good to know your preparation.
Thanks for the feedback Risha. ^AF