Introducing Authenticated Live Chat for Support and Billing

HostDime has been very busy lately working on new products, services, and other tweaks. Today we are excited to share one of those changes with you; introducing authenticated live chat for our clients’ support and billing needs!

HostDime’s live chat portal has received a full makeover. Here is our previous version of live chat; notice the client PIN number field:

Here is our newest variant which includes e-mail and password fields instead:

Clients used to have to find and enter their 5 digit PIN number. Now by entering your CORE e-mail and password, this provides a more safe and swift way of interacting with us.

This update means quicker assistance for your support and billing questions. You bypass all the previous steps of our techs asking for a PIN and looking up your status; now we will see your entire account history and information instantly. Soon, all of your chats will be archived in Core for both you and our tech team to see and reference for quicker resolutions.

If you are not currently a client and do not have a CORE account, you can still access our sales team for inquiries at any time.

Also for those who would want even more security for their account, be on the lookout for two-factor authentication coming to HostDime chat in the near future.

Give the new authenticated live chat a try; we think you’ll like it, and if you have any questions, please comment below!

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HostDime.com, Inc is a global data center infrastructure provider offering an array of cloud products from managed hosting servers to colocation services that cater to a range of clients, from entry-level to enterprise-level operations. HostDime owns and operates infrastructure and networks in seven countries, with its flagship facility in Florida, USA. Currently with a client base of more than 50,000, HostDime is one of the most reputable data center companies in the world.

Jared Smith is HostDime’s Content and SEO Strategist.