How to Traceroute on Your Windows or Mac Computer

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Sometimes HostDime customers can not reach the server their site is hosted on because of network issues. If this happens, open a ticket immediately and ask one of our technicians for help. You can speed up the troubleshooting process by running a diagnostic tool called a “traceroute” on your computer. This will let the techies know where your connection to the server is failing. Follow these instructions to run the tool and provide the results to the support team.