Written by September 27, 2010

This year the HostDime Cares team will be participating in our 2nd annual Susan G Komen 2010 Central Florida Race for the Cure 5k on Sunday, October 17, 2010. At HostDime we are always working to better our communities and to help make a differences in peoples lives. As you…

Written by September 7, 2010

Guest post by: Dennis Henry
Support Manager

In our industry, everyone talks about “customer service,” but what is it, really? What does true customer service entail? What limits does it have? Where does “good” customer service become “great”? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company.

After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.

Guest post by: Dennis Henry
Support Manager

In our industry, everyone talks about "customer service," but what is it, really? What does true customer service entail? What limits does it have? Where does "good" customer service become "great"? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company. After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.
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Written by August 11, 2010

HostDime, Softlayer, PingZine!, Webhosting Magazine, and OpenSRS are the latest exhibitors at cPanel Conference 2010 — Automation Bootcamp. cPanel Conference 2010 will provide participants with great insight into cPanel operations, access to networking opportunities, and content-driven sessions focused on advancing the knowledge of all attendees. These five additions are sure to add to that vision.

Written by July 30, 2010

We’ve recently added some new Intel Core i7 processors to our dedicated server lineup! Intel Core i7 processors deliver an incredible breakthrough in  PC performance. By using faster, intelligent, multi-core technology, the  Intel Core i7 processors applies the power where it’s needed the most. They’re mainly used for 3D images,…

Written by July 28, 2010

This year was our first experience in exhibiting at HostingCon and we were very pleased with the conference. Our entire team was ready from day one to show the attendees what HostDime brings to the industry.

Written by July 14, 2010

HostDime announced today it will debut its next-generation HDGEO 100%-Uptime Geocentric Routed Hosting Solution at the upcoming HostingCon 2010, to be held July 19-21 at the Austin Convention Center in Austin, Texas. The company will also showcase its six international branches and is hosting an exclusive after-party on the show’s second night.

Written by July 13, 2010

HostDime is heading to HostingCon again, but this time we’re exhibiting! Come check out our state of the art booth and see what we’re about at the premier conference and trade show for the hosted services industry. HostingCon will be taking place in Austin, Texas this year, and the best…

Written by July 8, 2010

HostDime’s state of the art data center, located in north Orlando, has recently undergone an innovative expansion. The new expansion will include several new features for optimized operation and will especially contain amenities to better serve the colocation market. The expansion will include 6,500 square feet. This space will allow…

Written by July 5, 2010

HostDime announced today the launch of its new website, providing optimized user navigation, a fresh aesthetic appeal, and easy access to the company’s expanding line of services.

Written by June 25, 2010

Sure, dedicated servers sound devoted, but are they? What’s so great about renting server space? HostDime is here to the rescue to answer some of these questions you might ask about upgrading to a dedicated server. “What’s all this dedicated server business about?” When renting server space, there are two…

Written by June 22, 2010

 Your desk can say a lot about you; messy, cool, neat, scary, not-so-cool, organized, or a catastrophe. Ever wondered what your desk said about you? At HostDime we wanted to create the perfect desk. A desk that is all kinds of awesome, yet tech professional…just like us. This is…

Written by June 8, 2010

Here we are, 2010. Some might think, “Shouldn’t we have flying cars by now?” While others are thinking, “WHAT, You can watch TV on your cell phone?” In the golden age of technology we are utilizing it in every way we can, especially for our business. There are over 30…