HostDime's Data Center Blog

HostDime Launches HostingCure to Fund Breast Cancer Research

Written by Jared Smith • October 5, 2010

Through HostingCure, any individual or web hosting company can donate to the Breast Cancer Research Foundation, which is the only breast cancer organization to receive an “A+” from the American Institute of Philanthropy and the only cancer organization to currently hold the same ranking.

Web hosting companies who contribute to the effort financially with a donation of $500 or more will also be recognized publicly. HostDime has already donated $600 and will be initiating more efforts to raise money. All participating web hosts will be honored on the HostingCure website at http://hostingcure.com/participating-hosts.

HostDime today launched HostingCure, a first-of-its-kind initiative for the web hosting industry to raise money for breast cancer research. Except for skin cancer, breast cancer is the most common cancer among women, and more than 200,000 women are diagnosed with the disease each year alone in the United States. Through HostingCure, any individual or web hosting company can donate to the Breast Cancer Research Foundation, which is the only breast cancer organization to receive an "A+" from the American Institute of Philanthropy and the only cancer organization to currently hold the same ranking. Web hosting companies who contribute to the effort financially with a donation of $500 or more will also be recognized publicly. HostDime has already donated $600 and will be initiating more efforts to raise money. All participating web hosts will be honored on the HostingCure website at http://hostingcure.com/participating-hosts. ">

Deploying Enkompass on Xen VPS

Written by Jared Smith • September 29, 2010

Guest post by: Alex Vargas

Windows Department Manager

We’ve been testing Enkompass since its first trial version and we’ve recently began testing on our new Windows VPS packages. The idea was to test Enkompass as a distributed system at a much lower cost than running on a dedicated server cluster. We’ll try and release some benchmarks in the future but for now we wanted to show how to setup a cost effective virtualized Enkompass cluster.

In our test environment we used three of our HostDime Xen based WVPS.2 packages. One server is running active directory which handles DNS and users , another is running IIS and the Enkompass control panel storing all domain content. Our last server is running MSSQL, MYSQL and the mail server, Mail Enable.

Guest post by: Alex Vargas

Windows Department Manager

We've been testing Enkompass since its first trial version and we’ve recently began testing on our new Windows VPS packages. The idea was to test Enkompass as a distributed system at a much lower cost than running on a dedicated server cluster. We’ll try and release some benchmarks in the future but for now we wanted to show how to setup a cost effective virtualized Enkompass cluster.

Servicio de Soporte Técnico en Español Oficial de HostDime

Written by Jared Smith • September 28, 2010

Guest post by: Jose B.

International Project Supervisor

Durante este tiempo hemos perfeccionado y crecido como equipo y como empresa. Hoy HostDime.com, Inc. siente gran orgullo en anunciar oficialmente este servicio de Soporte en Español que durante este tiempo hemos ofrecido. Con la experiencia global que HostDime ha adquirido con el tiempo, hoy contamos con varias ramas en países de Latino América como México (HostDime-Mexico) y Colombia (HostDime-Colombia), ofreciendo servicios de alojamiento web local, y próximamente Hostdime-LatinoAmerica el cual proveerá servicios de soporte técnico a todos los países de habla hispana.

Para HostDime ha sido un placer ofrecer este nivel de servicio a nuestros clientes Internacionales así como a nuestros clientes de los Estados Unidos. Como todos los servicios de HostDime, nuestro servicio de Soporte en Español sigue manteniendo los mismos logros, los cuales son proveer un nivel de alta calidad técnica, pero con la atención y amabilidad de nuestra cultura.

Guest post by: Jose B.

International Project Supervisor

Les queremos dar a todos un gran saludo de parte de la familia HostDime. Hoy es un gran día para el equipo de HostDime, especialmente para nuestro equipo HostDime en Español. Por varios años nuestra empresa ha dado soporte técnico y asistencia a todos nuestros clientes de habla hispana, ganando bastante experiencia en el proceso. Durante este tiempo hemos perfeccionado y crecido como equipo y como empresa. Hoy HostDime.com, Inc. siente gran orgullo en anunciar oficialmente este servicio de Soporte en Español que durante este tiempo hemos ofrecido. Con la experiencia global que HostDime ha adquirido con el tiempo, hoy contamos con varias ramas en países de Latino América como México (HostDime-Mexico) y Colombia (HostDime-Colombia), ofreciendo servicios de alojamiento web local, y próximamente Hostdime-LatinoAmerica el cual proveerá servicios de soporte técnico a todos los países de habla hispana. Para HostDime ha sido un placer ofrecer este nivel de servicio a nuestros clientes Internacionales así como a nuestros clientes de los Estados Unidos. Como todos los servicios de HostDime, nuestro servicio de Soporte en Español sigue manteniendo los mismos logros, los cuales son proveer un nivel de alta calidad técnica, pero con la atención y amabilidad de nuestra cultura.

Susan G Komen 2010 Race for the Cure

Written by Jared Smith • September 27, 2010

This year the HostDime Cares team will be participating in our 2nd annual Susan G Komen 2010 Central Florida Race for the Cure 5k on Sunday, October 17, 2010. At HostDime we are always working to better our communities and to help make a differences in peoples lives. As you…

What Customer Service means to HostDime

Written by Jared Smith • September 7, 2010

Guest post by: Dennis Henry
Support Manager

In our industry, everyone talks about “customer service,” but what is it, really? What does true customer service entail? What limits does it have? Where does “good” customer service become “great”? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company.

After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.

Guest post by: Dennis Henry
Support Manager

In our industry, everyone talks about "customer service," but what is it, really? What does true customer service entail? What limits does it have? Where does "good" customer service become "great"? These are questions I have struggled to understand in my years in the field. According to Jamier L. Scott in Electronic Commerce: A Managerial Perspective, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." I feel that HostDime.com has really embraced the concept of customer service and taken it even further. As Support Manager here, I have worked to push the limits of customer service as traditionally defined to higher levels never seen in our industry. Impeccable customer service is my goal here at HostDime and it should be the goal of every Customer Service department at every company. After taking on my position of Server Analyst I, I quickly learned that HostDime.com has an approach to support which is different than the other companies I had worked for. At other companies, the focus is on quantity and speed, rather then quality. In contrast, the support goals at HostDime are to respond quickly, but not at the expense of quality results. Providing excellent support and pushing oneself to always ensure the customer is satisfied was something that was ingrained into me early on.