A La Carte Pricing

HostDime's management fees have recently changed to better reflect our levels of service provided to our clients.

HostDime's management fees have recently changed to better reflect our levels of service provided to our clients. The system is split into four tiers; the following is a basic breakdown of these tiers.

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Eyes Only

The first tier of our managed support is Eyes Only and is free of charge. This includes some checking in the server, like reboots, replacing failed components, and general network maintenance.

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Remote Hands

When a member of SysTechs and/or Build Team touches your server(s) and/or removes the server(s) from the rack, this falls into the Remote Hands tier. This includes but is not limited to any requested hardware changes and/or basic cable management. $75 an hour cost, billable in 15 minute increments.

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Smart Hands

Often, this tier involves a crash cart. This includes but is not limited to HostDime's Build Team, SysTechs, NOC technicians, and Level 2 Support. $100 an hour cost, billable in 30 minute increments.

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Expert Hands

The Expert Hands tier is when your ticket is escalated to the levels of SysAdmins, Integrations, DevOps, Abuse and Security, NSO, or Level 3 Support. $150 an hour cost, billable in 30 minute increments.

For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to open up a live chat for a quick response. Skilled HostDime staff is on location at our data centers 24x7x365.

If your management needs change, log into your Core account for an all-inclusive managed service instead of a la carte fees.

Refer to the SLA for more information on our services.

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HostDime Data Center

Use of a HostDime On-Demand KVM $50/day with One (1) 72 hour grace period per month
Use of HostDime On-Demand SATA to USB Adapter $50/day with One (1) 48 hour grace period per month
Use of HostDime On-Demand USB DVD-Rom Drive $50/day with One (1) 24 hour grace period per month
Basic OS Configuration:
  • Configure IP Addresses
  • Configure SSH/RDP
$50 One Time Fee Per Server
Custom OS Installations via ISO/CD/etc. Billed at Smart Hands rate with a minimum of 1hr
OS (re)Installation:
  • Limited to deployments via HostDime's Pandora automated deployment system
  • Custom OS (re)Installations require additional manual configuration & deployment and are billed at the Smart Hands hourly rate with a One (1) hour minimum
$75 One Time Fee Per Server; Fully Managed services receive a discounted rate of $50 One Time Fee Per Server
Hardware Installs / Replacements: RAM, CPU, Internal Card (Ex. Network Card, RAID Card, ETC), Non-Hot Swappable Drive, Non-Hot Power Supplies $75 One Time Fee Per Item
Hot Swappable: Drives, Modular components that do not require chassis to be opened $75/Hour. Billed in 15 minute increments
Installation of Rails (Universal rails are available for purchase separately)
  • Connecting Power & Network cables
  • Powering on servers
$75 One Time Fee Per Server
Server Relocation $75 One Time Fee Per Server
Cabinet Inventory Audit $75 per hour billable in 30 minute increments
Hardware Diagnostics: Chassis Inspections, No POST / No Power Troubleshooting, Drive Health / Array Health Check, RAM Test $75 One Time Fee Per Item
Full Server Diagnostic $200 One Time Fee Per Server
Unrack Server for pickup $35 One Time Fee Per Server
Downgrading Dedicated Server Hardware (Self Management & Full Management) | Same Disks $100 One Time Fee
Downgrading Dedicated Server Hardware (Self Management & Full Management) | Changing Disks with Clone Restore $150 One Time Fee
Client needs drive online to make a copy of data after server has been cancelled $200 One Time Fee per 72 hours
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NSO

Managed Self Managed/Colocation
Adding IP Addresses to server Free, Limited to one hour per request. Over one hour is charged Expert Hands. $35 One Time fee per server, Limited to one hour per request. Over one hour is charged Expert Hands.
Factory Reset Switch / Router Free, up to 1 hour per device. Over one hour is charged Expert Hands. $75 One Time Fee per device. Maxium time: 1 hour. Over one hour is charged Expert Hands.
Troubleshoot Cat5 / Fiber runs after customer DeMarc $75/Hour
Cabling Rack According to Diagram $75/Hour
Site to Site IPSec Configuration with adequate diagram Limited to one hour per tunnel. Over one hour is charged Expert Hands $100/Hour
Site to Site IPSec Configuration without diagram $150/Hour
Firewall Policy Changes Limited to 5 policy changes per month with 1 hour of work. Over one hour is charged Expert Hands. $150/Hour
Switch / Router / Firewall configuration with adequate diagram $150/Hour
Switch / Router / Firewall configuration without diagram $200/Hour
Greenfield Deployments - Network Design Review $100/Hour $100/Hour
Greenfield Deployments - General Consulting $200/Hour $200/Hour
Greenfield Deployments - Network Design $200/Hour $200/Hour
Troubleshooting networking issues Free, limited to one hour per request. Over one hour is charged Expert Hands. $150/Hour
Fixing issues customer caused $150/Hour $150/Hour
Fixing issues beyond customer control Free, limited to four hours per request. Over four hours is charged Expert Hands. $150/Hour
DDoS - Anything that is not our standard protection through Voxility or Arbor. $150/Hour. Billed in 15 minute increments. $150/Hour. Billable in 15 minute increments.