HostDime's management fees have recently changed to better reflect our levels of service provided to our clients. The system is split into four tiers; the following is a basic breakdown of these tiers.
The first tier of our managed support is Eyes Only and is free of charge. This includes some checking in the server, like reboots, replacing failed components, and general network maintenance.
When a member of SysTechs and/or Build Team touches your server(s) and/or removes the server(s) from the rack, this falls into the Remote Hands tier. This includes but is not limited to any requested hardware changes and/or basic cable management. $75 an hour cost, billable in 15 minute increments.
Often, this tier involves a crash cart. This includes but is not limited to HostDime's Build Team, SysTechs, NOC technicians, and Level 2 Support. $100 an hour cost, billable in 30 minute increments.
The Expert Hands tier is when your ticket is escalated to the levels of SysAdmins, Integrations, DevOps, Abuse and Security, NSO, or Level 3 Support. $150 an hour cost, billable in 30 minute increments.
For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to open up a ticket for a quick response. Skilled HostDime staff is on location at our data centers 24x7x365.
If your management needs change, log into your Core account for an all-inclusive managed service instead of a la carte fees.
Refer to the SLA for more information on our services.
|HostDime Data Center|
|Use of a HostDime On-Demand KVM||$50/day with One (1) 72 hour grace period per month|
|Use of HostDime On-Demand SATA to USB Adapter||$50/day with One (1) 48 hour grace period per month|
|Use of HostDime On-Demand USB DVD-Rom Drive||$50/day with One (1) 24 hour grace period per month|
|Basic OS Configuration:
||$50 One Time Fee Per Server|
|Custom OS Installations via ISO/CD/etc.||Billed at Smart Hands rate with a minimum of 1hr|
||$75 One Time Fee Per Server; Fully Managed services receive a discounted rate of $50 One Time Fee Per Server|
|Hardware Installs / Replacements: RAM, CPU, Internal Card (Ex. Network Card, RAID Card, ETC), Non-Hot Swappable Drive, Non-Hot Power Supplies||$75 One Time Fee Per Item|
|Hot Swappable: Drives, Modular components that do not require chassis to be opened||$75/Hour. Billed in 15 minute increments|
|Installation of Rails (Universal rails are available for purchase separately)
||$75 One Time Fee Per Server|
|Server Relocation||$75 One Time Fee Per Server|
|Cabinet Inventory Audit||$75 per hour billable in 30 minute increments|
|Hardware Diagnostics: Chassis Inspections, No POST / No Power Troubleshooting, Drive Health / Array Health Check, RAM Test||$75 One Time Fee Per Item|
|Full Server Diagnostic||$200 One Time Fee Per Server|
|Unrack Server for pickup||$35 One Time Fee Per Server|
|Downgrading Dedicated Server Hardware (Basic & Full Management) | Same Disks||$100 One Time Fee|
|Downgrading Dedicated Server Hardware (Basic & Full Management) | Changing Disks with Clone Restore||$150 One Time Fee|
|Client needs drive online to make a copy of data after server has been cancelled||$200 One Time Fee per 72 hours|
|Adding IP Addresses to server||Free, Limited to one hour per request. Over one hour is charged Expert Hands.||$35 One Time fee per server, Limited to one hour per request. Over one hour is charged Expert Hands.|
|Factory Reset Switch / Router||Free, up to 1 hour per device. Over one hour is charged Expert Hands.||$75 One Time Fee per device. Maxium time: 1 hour. Over one hour is charged Expert Hands.|
|Troubleshoot Cat5 / Fiber runs after customer DeMarc||$75/Hour|
|Cabling Rack According to Diagram||$75/Hour|
|Site to Site IPSec Configuration with adequate diagram||Limited to one hour per tunnel. Over one hour is charged Expert Hands||$100/Hour|
|Site to Site IPSec Configuration without diagram||$150/Hour|
|Firewall Policy Changes||Limited to 5 policy changes per month with 1 hour of work. Over one hour is charged Expert Hands.||$150/Hour|
|Switch / Router / Firewall configuration with adequate diagram||$150/Hour|
|Switch / Router / Firewall configuration without diagram||$200/Hour|
|Greenfield Deployments - Network Design Review||$100/Hour||$100/Hour|
|Greenfield Deployments - General Consulting||$200/Hour||$200/Hour|
|Greenfield Deployments - Network Design||$200/Hour||$200/Hour|
|Troubleshooting networking issues||Free, limited to one hour per request. Over one hour is charged Expert Hands.||$150/Hour|
|Fixing issues customer caused||$150/Hour||$150/Hour|
|Fixing issues beyond customer control||Free, limited to four hours per request. Over four hours is charged Expert Hands.||$150/Hour|
|DDoS - Anything that is not our standard protection through Voxility or Arbor.||$150/Hour. Billed in 15 minute increments.||$150/Hour. Billable in 15 minute increments.|