HostDime provides you the freedom to purchase services à la carte.
Sometimes you need additional, specialized assistance from our expert technicians. If you have a package that includes one of our Managed Services, many tasks are included at no additional charge.
The following items give a sense of the kinds of additional services we perform and the minimum time those tasks usually require. This list is by no means exhaustive, so if you don't see what you are looking for, please contact us and we'll put together a personalized quote for you.
HostDime's Data Center Operations team is available to assist with data center infrastructure services, hardware services, and operating system services. The following list of services cover the most common requests for remote-hands assistance and should provide you with the minimum time needed to complete these types of tasks. Sometimes you may wish to perform some of these remote hands tasks on your own but do not have out-of-band access or the hardware required to complete them. In these cases we have flat rate On-Demand devices available, including KVMs, USB DVD-Rom drives, and SATA to USB adapters, in order to help you resolve issues remotely without using On-Demand hours.
Task | Pricing |
---|---|
On-Demand KVM Use Use of a single device KVM for remote console access | $50 per day |
On-Demand SATA to USB Adapter Use Use of a single device SATA to USB adapter and power supply to connect a SATA disk to a system via an available USB port | $50 per day |
On-Demand USB DVD-ROM Use of an external USB powered DVD-ROM drive for OS or software installation. Requires two(2) available USB2.0 or greater USB ports | $50 per day |
Task | Minimum Admin Time |
---|---|
OS Installation or Reinstallation Install Operating System using system defaults, our standard configuration, or valid custom configuration as specified | 30 minutes |
Initial OS Configuration
|
30 minutes |
Standard Layer3 Network Configuration Configure a standard network interface with a valid IP allocation | 30 minutes |
Task | Minimum Admin Time |
---|---|
Hot Swappable Drive Installation or Replacement
|
30 minutes |
Internal Hardware Maintenance
|
1 hour |
Hardware Diagnostics
|
2 hours |
Task | Minimum Admin Time |
---|---|
Server Racking or Un-Racking
|
30 minutes |
Cabinet Audit
|
1 hour |
Cabinet Inventory Audit
|
1 hour |
Initial PDU Configuration
|
30 minutes |
Initial PDU Installation
|
2 hours |
PDU Replacement (swap)
|
30 minutes |
In-Cabinet Network Cable Management
|
2 hours |
Complete Full Cabinet Prep
|
8 hours |
Complete Half Cabinet Prep
|
6 hours |
Complete Quarter Cabinet Prep
|
4 hours |
We will be there with you as your needs grow. We gladly provide assistance with upgrading your service upon request. We will thoroughly review your existing package, factor your current and future requirements, and provide custom tailored options. Every client has different needs and we will always do our best to accommodate your needs.
For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to contact us for a quick response.