Managed Services

HostDime offers both self managed and three levels of managed service tiers. Choose the service that's right for you.

Managed services icon

HostDime's services include different management levels to suit your business' needs. Those who utilize HostDime's managed services find it saves countless time, money, and resources, while allowing their team to focus on the core elements critical to their business. We've got your back with four specific types of managed services best suited to your needs; with almost two decades of managed experience, rest assured you're in good hands.

Self Managed

$0.00/mo

Managed

$130.00/mo
Best Value

Fully Managed

$230.00/mo

Fully Managed Enterprise

$580.00/mo
Fully Managed Network
  • Fully redundant network powered by Juniper and Cisco routers & switches
  • Layer 2 network delivery
  • Tier 1 network providers
  • Load balanced network with no points of failure
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Fully Managed Hardware
  • Intel Xeon & AMD processors
  • Built-in IPMI for remote management
  • Enterprise DDoS protection available
  • Hardware lifetime warrantyLifetime hardware (parts & labor) warranty.Info iconHostDime hardware warranty includes repair or replacement of warranted hardware only. Additional services, such as data restoration, are not included.
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24/7/365, On-Demand Enterprise Support Checkmark icon Checkmark icon Checkmark icon Checkmark icon
Included On-Demand Hours 0 1 3 6
Price Per Additional On-Demand Hours $250 $150 $125 $100
Human Ticket Response SLA Best effort Within 4 hours Within 2 hours Within 1 hour
Root Access Full Root accessClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default No Root SSH access by defaultClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default No Root SSH access by defaultClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default No Root SSH access by defaultClients can request root access at any time by filling out a form in our CORE portal.Root/Admin WHM/PLESK Access is enabled by default
SSL Certificate Installations 0 0 3 6
Security Administration
  • Initial server securing and configuration. Handled at initial environment deployment without client request. Info iconIf you wish for your environment to not be secured, you must put in a request before ordering. This is only available for self-managed packages.
  • ModSecurity configuration and issue resolution. Manipulation of the HostDime specific ModSecurity rules to resolve issues as reported by client and replicable.Info iconCloud or Dedicated cPanel servers only.
  • RBL diagnosis. Identification of the reason for black listing as presented by RBL or via a client provided bounce back message. Info iconIdentification of the reason for black listing as presented by RBL or via a client provided bounce back message. Requesting HostDime to carry out delisting for services may incur charges.
  • Identification of high level and root level compromises.
  • Abuse notifications. Notifications of any reports received for your services violating TOS/AUP or other jurisdictions such a local or copy right laws. Info iconDue to the impact on IP reputations as well as our legal obligations, clients may incur charges and/or suspension of services for lack of correspondence when notified about abuse notices regarding their services.
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Control Panel and Web Services
  • Control panel/web service malfunctions.Errors caused by the improper functioning of these supported services.
  • Control panel and vendor-approved software update assistance.If there are issues updating any control panel, web service, or vendor-supplied software on a supported platform, we will help resolve them. Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Service-level troubleshooting for DNS, e-mail, FTP, and Cron jobs.Any issues that arise with supported services themselves that are not caused by the client will be investigated by us.
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Backups and Restoration
  • Backup service-level malfunctions.
  • Server, control panel, file, and database restoration. Client-provided, properly-configured backup required.If you provide us a valid backup archive, we can help you restore it.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported backup scheduling and remote backup configuration.If your control panel supports it, we will help you configure it for remote backups on request.Info iconTasks that clients can easily perform in control panel may have additional charge.
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Additional Data Center Support
  • Kernel updates provided via standard and/or supported repository (custom kernels not supported).
  • One free OS re-installation within 14 day grace period (custom OS installations not supported).
  • Hardware diagnostics.
  • Clone restore to a replacement disk for failing primary disks.
  • Standard on-server initial network configuration for supported control panels.
  • Layer 3 network connectivity configuration for assigned IP allocation.
  • Standard IPMI configuration for iKVM Remote Console (uses last IP of initial IP allocation).
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LAMP Stack Support
  • LAMP stack service-level malfunctions.LAMP stands for Linux, Apache, MySQL/MariaDB, PHP. We will help resolve issues in supported LAMP services not caused by the client.
  • Linux OS updates and diagnostics.We will help with OS updates and help resolve issues as needed on supported Linux operating systems (this does not include OS upgrades).
  • Apache service-level diagnostics.Issues with supported versions of Apache itself not caused by the client will be investigated by us.
  • Supported database service-level basic configuration.We will help with basic configuration and service-level issue resolution on supported database software.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Database service-level diagnostics.We will help with basic configuration and service-level issue resolution on supported database software.
  • Database corruption restoration.We will assist with restoring database data from existing backups to the supported database service.Info iconTasks that clients can easily perform in control panel may have additional charge. Investigation of issues caused by client action or inaction may have additional charge.
  • PHP service-level directive configuration.We can help with adjusting global or local supported PHP settings.Info iconTasks that clients can easily perform in control panel may have additional charge. Investigation of issues caused by client action or inaction may have additional charge.
  • Diagnostic load investigationBasic checks to identify if underlying load cause is covered under management as a supported issue type.Info iconIf issue is covered by scope of stack management, troubleshooting and resolution are without charge.
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WIMA Stack Support
  • WIMA stack service-level malfunctions.WIMA stands for Windows Server, IIS, MSSQL, ASP. We will help resolve issues in supported versions of WIMP not caused by the client.
  • Windows OS updates and diagnostics.We will help with supported Windows Server updates and resolve issues as needed (this does not include OS upgrades).
  • Supported IIS upgrades, updates, and diagnostics.We will assist with updating or upgrading the provided IIS web server to supported versions.
  • Database service-level basic configuration.We will help with basic configuration and service-level issue resolution on supported database softwareInfo iconTasks that clients can easily perform in control panel may have additional charge.
  • Database service-level diagnostics.We will help with basic configuration and service-level issue resolution on supported database software.
  • Database corruption restoration.We will assist with restoring database data from existing backups to the supported database service.
  • PHP service-level directive configuration.We can help with adjusting global or local supported PHP settings.Info iconInvestigation of issues caused by client action or inaction may have additional charge. Reasonable service and data recovery from unreported hardware or power issues not caused by client is provided.
  • Supported PHP extensions installation.If you want to add or remove a supported PHP extension, we can assist.
  • Supported ASP.NET upgrades & updates.ASP.NET updates or upgrades to supportable versions on supported platforms are included.
  • Diagnostic load investigationBasic checks to identify if underlying load cause is covered under management as a supported issue type.Info iconIf issue is covered by scope of stack management, troubleshooting and resolution are without charge.
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Uptime Monitoring
  • Monitoring provided for environment and network availability. Troubleshooting will be provided when server is not responding to ping requests or showing as offline.
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PCI Compliance Report : Review and Configuration
  • Analyze a PCI compliance report provided to us via a ticket.Change necessary configurations on the server only, provide information for a rebuttal to the PCI compliance certificate provider if necessary, and rechecks with any necessary additional configurations will be performed for free. An updated report will be necessary for the recheck.Info iconWe do not perform PCI compliance scans. We will not address PCI compliance issues that are not provided via an official report. PCI compliance Report : Review and Configuration are provided for free under the Fully Managed and Enterprise level tiers once per quarter of the year only. Multiple unique PCI compliance Report : Review and Configuration request for a server will require a deduction of administration time. Updated PCI scan reports from the original that include remaining failures provided within 24 hours of the original report will be treated as the same report.
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Service Monitoring
  • Monitoring provided for critical environment services (Exim, MySQL, etc.). Troubleshooting provided for when services go down.
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Advanced LAMP Stack Support
  • Supported apache upgrades & updates.We will assist with updating or upgrading the provided apache web server to supported versions.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported database service-level updates and upgrades.We will help update or upgrade supported database service software.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported PHP upgrades, updates, and extension installation.PHP updates or upgrades to supportable versions are included. If you want to add or remove a supported PHP extension, we can assist.Info iconTasks that clients can easily perform in control panel may have additional charge.
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Advanced WIMA Stack Support
  • Supported database service-level updates.We will help update supported database service software.Info iconTasks that clients can easily perform in control panel may have additional charge.
  • Supported PHP upgrades & updates.PHP updates or upgrades to supportable versions are included.Info iconTasks that clients can easily perform in control panel may have additional charge.
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Solutions Architect Advisory
  • On-request consultation with a member of the Solutions Architecture team to make sure your services are keeping up with your needs as your business grows.
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Proactive Security Advisor Review and Enhancement
  • Review of security advisor output for server vulnerabilities.Detailed explanation of options for mitigating vulnerabilities detected by security advisor.Info iconOffered for free once per year. All subsequent reviews and changes made will be subject to additional administration fees and must be requested. Review will not be performed and report will not be sent unless this service item is requested.
    Info iconThis service is only available on LAMP stack cPanel servers.
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Real-Time Resource Monitoring
  • Monitoring provided for environment functionality (load, disk utilization, etc.) Troubleshooting provided for critical performance levels affecting web services.
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Dedicated Account Manager Not included icon Not included icon Not included icon Checkmark icon

Support provided for clients who ignore administrative advice from HostDime technicians will incur on-demand hour charges.

Core Service Updates

Packages on the managed tier level are required to have core service updates provided through the control panel processed by the owner of the account. This simple procedure involves logging into the server control panel and clicking the button(s) to execute the updates. The list of these core services are as follows:

  • Apache
  • IIS
  • SQL Server (MySQL, MariaDB, etc.)
  • PHP
  • ASP.NET
  • Control Panel (cPanel, Plesk, etc.)
  • OS Kernel or Windows Critical and Security Updates

You can find resources on many of these operations and more in the HostDime Knowledge Base.

HostDime’s administrators may process these updates for the owner using on-demand hours as requested by the owner. Should these services fall out of date and become security compromised or EOL (end-of-life), all managed assistance will result in on-demand hours consumption.

Our Fully Managed and Fully Managed Enterprise tiers include this upgrade service without any on-demand hours consumption. This offers the owner peace of mind that your services will be kept up to date by our team of expert administrators. If you wish to upgrade your account to one of these tiers, please contact our Data Center Infrastructure Sales team.

** Support requests for software which has reached the end of its development cycle (EOL) will require an additional expenditure of admin hours to upgrade the software to a developer supported version. **

À la Carte Services and Upgrades

Expert hands-on assistance for features not listed above are available for an administrative fee with any package.

Sometimes you need additional, specialized assistance from our expert technicians. HostDime provides you the freedom to purchase services à la carte.

As your needs grow, we will be there for you. We gladly provide assistance with upgrading your service upon request. We will thoroughly review your existing package, factor your current and future requirements, and provide custom tailored options. Every client has different needs and we will always do our best to accommodate your needs.

For specific inquiries on configurations, installations, and hardware diagnosis, please don't hesitate to contact us for a quick response.

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